With your purchase from Frankie & Ray you are helping to support handmade and ethically produced goods, so a big thank you!

Orders within Australia will be sent by Australia Post and will be sent parcel post, express post, or registered post - all have a tracking number.

An important note about international shipping!

If ordering more than one item, it is impossible to price postage accurately without a total weight. If the total postage cost is less than what has been paid on order, rest assured the difference will be refunded via Paypal. Please contact me if you have any queries at all.

Generally speaking, all postage is subsidised by me by a small amount to help make your purchase a little more affordable.

All orders will be sent the next business day, unless an item is being made to order, in which case, I'll be in contact by email.

Frankie & Ray is happy to take returns, but goods must be returned in unworn and pristine condition with original labelling. 

Should you wish to return an item, you must contact me within 3 days of receiving your order.  
Return postage cannot be refunded, unless there is a fault with the garment.